Shipping
Worldwide Delivery
We ship to over 150 countries worldwide. Most of our orders are shipped from Vietnam, South East Asia. Most of the items are made-to-order and can take anywhere between 1-3 weeks to hand craft. Some items are stocked in our warehouse in California, USA and are ready to ship upon purchase. For the correct status, please check the label provided on the product page.
Please note that due to COVID-19 mail disruptions, international postal shipping is temporarily unavailable.
Note: Please be aware that by choosing courier shipping you may be subject to handling fees, duties, and taxes as your order passes through customs clearance.
Order processing and delivery time
Orders placed on Friday afternoons, during weekends, or National Holidays will be processed the next business day. During holiday periods, such as Thanksgiving, Black Friday and Cyber Monday, Christmas, and Easter, orders may be subject to delay. Please allow a few additional business days for your order to be processed and dispatched.
Postal Delivery 20-30 days after the items are ready
Note: Due to COVID-19 mail disruptions courier delivery to Australia takes around 15 business days.
Note: Due to a customs clearance backlog, delivery time to Canada can be longer than specified. Order tracking in Canada is also limited and we can only see the delivery fact. If you select the courier shipping option, additional duties/fees will apply upon delivery.
Where does my order ship from?
Luala operates two fulfillment locations in Vietnam and in the USA. Based on the availability of your product, your order will be shipped from the closest location, ensuring fast and smooth delivery.
International taxes (outside the US)
Customs and/or import duties are often applied once the delivery reaches its destination. Any of such fees must be paid by the addressee. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also email us and we will do our best to help!