Shipping & Payment
Shipping & Payment
Made to Order or Pre-order:
We ship through registered courier companies for international orders (DHL International Services), from VIETNAM
Delivery time: 7-10 business days. Lead time: 3-5 days
In-stock orders Ship within 1-2 business days (Mon-Fri, excluding holidays).
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
Made to order items are processed from our warehouse and our farms in North provinces of Vietnam. Orders will be delivered to the shipping address mentioned at checkout.
Other in stock items are shipped from USA
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website
Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including ZIPCODE and a MOBILE NUMBER. This will help us in delivering your order faster. For Made to order items which are made and shipped from VIETNAM, you will receive the tracking information via the phone number you registered when you check out
MODES OF PAYMENT
We accept all major debit & credit cards (including Mastercard, Visa & American Express), Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal, Apple Pay